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Performance support improves employees’ efficiency without interrupting their work by bringing the precise information they need right to them, at the moment they need it.
The term ‘performance support’ describes a huge variety of ways to assist employees in the workflow:
Searchable, often mobile-first, and available on demand, performance support boosts efficiency and performance — without taking employees away from their work.
Performance support comes in many formats and packages. It’s often called “workflow learning” or “just-in-time training,” since learners might learn and remember important information they look up while working.
At its most basic, performance support helps learners complete a task or process, better, without taking them away from work for training. It can be:
A knowledge-retention strategy
A continuous learning approach to building knowledge retention also functions as performance support, since it puts essential information at learners’ fingertips.
On-demand, searchable content
Microlearning is perfect performance support while also facilitating continuous learning. With vetted content that is always kept up-to-date, you know you are delivering the information learners need to do their jobs better and more efficiently.
Job aids
Online or off, job aids support performance. An infographic, a poster, an online database, a microlearning app, a library of short how-to videos, a quick-reference guide — whatever the format, job aids are performance support.
Training takes time and pulls busy workers from their jobs. Performance support slides into the workflow, increasing efficiency.
Digital consumers already use performance support all the time to answer questions; offer their favorite tools at work, too!
Reinforcing training with performance support tools boosts workers’ confidence and their performance.
Workers of all ages prefer self-directed learning. Microlearning performance support platforms provide what they need and want.
Meet your busy digital learners where they are by offering on-demand, searchable performance support tools. Choose a training platform that builds knowledge retention while supporting improved outcomes.
Employees get many of their questions answered immediately and become more productive and successful at their jobs.
High-quality performance support reduces the need for retraining, saving time and reducing work disruptions.
Engaging, relevant informal training works — it’s sticky, too, building knowledge retention and increasing workers’ skills.
Adding on-demand performance support to training is a way to sneak in the spaced repetition that leads to lasting learning, retention, and behavior change.
Offering high-quality performance support ensures that employees have critical, current information at their fingertips. They will be more productive and more successful — and so will your organization.
The number of GenX and older workers who want fully self-directed learning; more than 2 in 5 younger workers say the same.
Source: LinkedIn Learning 2019 Workplace Learning Report
of top-performing organizations use performance support to support learning transfer (compared with 1% of companies in the bottom quartile)
Source: Towards Maturity 2018 report, Driving Performance and Productivity
[OttoLearn] gives us a whole new educational delivery method. Plus, it delivers a cutting-edge learning tool to understand our clients’ learning needs and styles to serve them better.
Workers of all ages want self-directed, independent learning options.
Nearly everyone has smartphones. Mobile-first performance support provides the information they need on the devices they use constantly.
Aligning self-directed training with your business goals drives better performance.
OttoLearn’s Knowledge Cards offer the perfect performance support:
OttoLearn is the training platform that moves performance support — and learning — into the workflow to improve training outcomes and KPIs:
OttoLearn’s Knowledge Cards team up with its stellar search capabilities to enable workers to instantly find the facts and details they need.
Embed short videos into Otto’s Knowledge Cards to show workers what to do without interrupting their workflow.
Build charts and graphics into OttoLearn content to provide a deeper understanding of key concepts.
Otto’s mobile-first app, along with desktop access and LMS integration make it easy for employees to use anywhere, anytime.
Support workers on the job with the ability to look up accurate information at the moment they need it.
OttoLearn Gamified Microlearning is the Swiss Army knife of training platforms — training, knowledge retention, and performance support all in one engaging gamified learning platform.
Engage learners with daily 2-minute Training Sessions
Entice them to spend more time with gamified microlearning content
Build knowledge retention with spaced repetition of essential content
Challenge learners with Activities targeted to close their knowledge gaps
Support performance with searchable, on-demand Knowledge Cards
Learn more about how OttoLearn Gamified Microlearning can bring performance support, along with knowledge retention and deeper learning, into your employees’ workday.
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